Monthly Archives: May 2011

An Upgrade for SMUGgles?

When I visited the SMUG Facebook group this evening, I saw a message that gave me pause (click to enlarge): From the language of the alert (and what I found when I read more), it appeared that the archiving function would migrate the posts on the wall into the new group format, but that everyone [...]
Posted in Facebook | Tagged , , , , , | 1 Comment

United Breaks Guitars. Delta Saves iPads. And Psyches.

Dave Carroll’s experience with the baggage handlers (and customer service staff) for United Airlines has become legendary thanks to his ballads about the matter, which have accumulated 12.9 million views together. Here’s the first and most famous of the videos: And here’s the sequel: And finally the third installment: I had a somewhat different experience [...]
Posted in Personal | Tagged , , , , | 1 Comment

Bringing the Revolution to Jersey

This morning I’m presenting to the Healthcare Planning and Marketing Society of New Jersey, as part of a program they are calling “Employing Social Media to Build Customer Satisfaction and Community Outreach.” I’m also moderating a panel that includes: Margaret Fontana, Director of Social Media, Meridian Health Care and winner of the 2010 PeRCy Award [...]
Posted in Conferences | Tagged , , , , , | 2 Comments

Chancellor’s Choice: Keynes vs. Hayek

This has got to be the best thing to come out of George Mason University since 2006, when the Patriots made the NCAA basketball Final Four. It’s a fantastic example of how a creative video can make a dry topic (economics is called “the dismal science” after all) vibrant and interesting. This one definitely gets [...]
Posted in video | Tagged , , , , , | Leave a comment
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    Lee Aase

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