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Monthly Archives: May 2011
United Breaks Guitars. Delta Saves iPads. And Psyches.
Dave Carroll’s experience with the baggage handlers (and customer service staff) for United Airlines has become legendary thanks to his ballads about the matter, which have accumulated 12.9 million views together. Here’s the first and most famous of the videos: And here’s the sequel: And finally the third installment: I had a somewhat different experience [...]
Bringing the Revolution to Jersey
This morning I’m presenting to the Healthcare Planning and Marketing Society of New Jersey, as part of a program they are calling “Employing Social Media to Build Customer Satisfaction and Community Outreach.” I’m also moderating a panel that includes: Margaret Fontana, Director of Social Media, Meridian Health Care and winner of the 2010 PeRCy Award [...]
Posted in Conferences Tagged Chrisie Scott, HPRMSNJ, Loren Fisher, Margaret Fontana, New Jersey, Victoria Allen 2 Comments
Chancellor’s Choice: Keynes vs. Hayek
This has got to be the best thing to come out of George Mason University since 2006, when the Patriots made the NCAA basketball Final Four. It’s a fantastic example of how a creative video can make a dry topic (economics is called “the dismal science” after all) vibrant and interesting. This one definitely gets [...]
Posted in video Tagged Chancellor's Choice, Hayek, Keynes, SMUG, Social Media, video Leave a comment
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