United Breaks Guitars. Delta Saves iPads. And Psyches.

Dave Carroll’s experience with the baggage handlers (and customer service staff) for United Airlines has become legendary thanks to his ballads about the matter, which have accumulated 12.9 million views together. Here’s the first and most famous of the videos:

And here’s the sequel:

And finally the third installment:

I had a somewhat different experience this week on Delta, as I flew into La Guardia for a couple of days in New York. It seems I had tucked my iPad behind me after using it during the flight, and I hurriedly got off the plane and left it behind. About a half hour after I left the airport, I got a call from the gate agent who said they would hold it at the Delta baggage office until I got back to the airport on Friday. Definitely nicer than Ms. Ihrlweg.

I hadn’t yet noticed my iPad was missing, and wouldn’t have until i got to my hotel room and wanted to use it. Then I would have freaked out and been frantically calling Delta, or possibly would have resigned myself to the loss, or at minimum would have been anxious and distracted for two days until I could back to the airport and check at the baggage office. So it was great that Delta saved my iPad. Also great that someone called to tell me they had it, to save me the anxiety.

Thanks, Delta!

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Author: Lee Aase

Married father of six and grandfather of seven, and the Chancellor of SMUG - Social Media University, Global. By day I'm the Director of the Mayo Clinic Social Media Network. Whatever I say here is my personal opinion, and doesn't reflect the positions of my employer.

1 thought on “United Breaks Guitars. Delta Saves iPads. And Psyches.”

  1. just flew Delta to Boston and home from La Guardia in NYC. best experience I’ve had with an airline! glad your ipad is safe, ha!

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