Debbie Weil on Social Media 101

Debbie Weil’s book on corporate blogging was one of the first I read as I was exploring social media and applying it at Mayo Clinic.

I’m honored that our work was featured so prominently in a Social Media 101 presentation she gave yesterday in Washington, D.C. She mentioned it via Twitter today, so I thought it would be good to share here:

Debbie has a lot of solid material the presentation. Her discussion of our Mayo Clinic experience is on slides 12-17, and I particularly like her Twitter tutorial that starts on slide 30. If you want to get her book, the link is below. Or you can get the updated Kindle version of the book here.

Tweets on the Times: “Getting” Social Media, or Not?

While I generally don’t like the dismissive attitude embodied in the assertion that a person or organization doesn’t “get” something, a couple of recent tweets relating to the New York Times and social media make me at least ask the question.

As I was checking my Tweetdeck on the bus this morning, I noted this tweet from Jeremiah Owyang (@jowyang):

…which linked to this article about the NY Times hiring 12 techies and a social media whiz. That was encouraging to read, but as I scrolled down a bit through last night’s #Oscars tweets I came across this one from Jay Rosen (@jayrosen_NYU):

…which linked to this post about the reasons behind a plagiarism problem at the Times, and how the culture there and at the Wall Street Journal is antithetical to the world of social media. Felix Salmon’s (@felixsalmon) post (to which I have added emphasis) begins as follows:

Clark Hoyt, the NYT’s public editor, has a good post-mortem on l’affaire Zachary Kouwe, and asks whether “the culture of DealBook, the hyper-competitive news blog on which Kouwe worked” was partly to blame for his plagiarism.

It’s a good question, but also a dangerous one, because I fear it will help to keep blogs marginalized at the NYT and elsewhere: is there something inherent to the culture of blogging which breeds a degree of carelessness ill suited to a venerable newspaper?

The answer, in truth, is not that the NYT has gone too far down the bloggish rabbit hole, but rather that it hasn’t gone far enough. Kouwe was a reporter for the newspaper as well as for Dealbook, and as far as I know he has never had a blog of his own before or since. Big mainstream-media publications, when they hire people to write their blogs, generally hire people with no blogging experience at all — something which is both ill-conceived and dangerous. Some journalists make good bloggers; most don’t. So rather than gamble that you’ve found one of the rare exceptions, why not make prior blogging experience a prerequisite for such positions?

The fundamental problem with Kouwe was that when he saw good stories elsewhere, he felt the need to re-report them himself, rather than simply linking to what he had found, as any real blogger would do as a matter of course.

I hope the actions highlighted in Jeremiah’s tweet mean that the Times will begin to change its approach and will start linking externally. Bringing in some fresh people who don’t have the print reporter mindset may help. But if the paper’s policy against linking externally remains, it will hasten the Times‘ decline, for two reasons:

  1. There will inevitably be additional plagiarism incidents, as print culture tries (and fails) to keep up with the speed of the Web. This will lead to further embarrassment and reduced respect for the Times.
  2. By trying to re-write everything (to avoid linking), the Times will be wasting effort to be later with its reports than it would be if it immediately linked. So people will go elsewhere for timely news.

This post took less than half an hour on the bus. I could have tried to rewrite arguments, but what good would that have done? Excerpting and linking is both the right thing to do and the smart thing to do. It’s wasteful for print media to expend so much energy to avoid giving other people credit.

Hopefully the new social media whiz the Times is hiring will help management understand that.

RAQ: Tips for Starting a Personal Blog?

Today I had the opportunity to do a presentation for a group in St. Cloud, Minn., and afterward Misty Sweeter (@MistyS01), a recent PR graduate, tweeted a question:

Hi Lee, good job presenting at Creative Memories today! Got me thinking about starting my own personal blog, any tips?

A. First, I think it’s great you’re considering starting your own blog. As you’re looking for ways to distinguish yourself, starting a blog is a great way to do it. It lets you show you can write, and to expand on your ideas.

I would recommend using WordPress.com as your platform, because it’s easy, fast and free, but yet gives you a lot of power to develop your own customized look. Blogger.com is likewise free, and some say it’s simpler, but unlike WordPress.com it doesn’t give you the opportunity to move to a self-hosted solution as you grow.

Even though the basic WordPress.com service is free, I would recommend that you spend about $20 for one upgrade.

When you set up your WordPress.com account, your blog’s URL would be something like mistysweeter.wordpress.com. That’s fine unless you decide later that you want to move to a self-hosted version of WordPress. So you want to take “wordpress.com” out of your URL. You can accomplish this by purchasing a URL (like mistysweeter.com, if it’s available) and using domain mapping to have that be your blog’s URL, even though it would be hosted on WordPress.com.

The whole thing will probably cost you about $20 a year, but the value is that it helps you build your personal brand, and one that can have some staying power. The last thing you want to do is write some good posts, have others link to them, and then move your blog to a new domain, which would mean those external links would be broken.

So buying the domain name will probably cost you about $10 a year, and the domain mapping on WordPress.com also will cost $10 per year.

This course, Blogging 305: Domain Mapping, give details on how you do this.

Beyond that, just think about what you want to write, and whether you want to include video posts as well. I think having some video will show you as a more well-rounded communicator, and having some text-based posts will enable you to showcase your writing and thinking processes.

I’ll look forward to seeing what you do with this.

Why don’t teens tweet?

The Pew Internet & American Life Project came out with an updated survey today, which found that only 8 percent of Americans aged 12-17 use Twitter, and that blogging is much less popular than it was in 2006, when the survey was last conducted. Now only 14 percent said they maintained their own blogs, which is half of the 2006 figure.

I had an opportunity to discuss some of the reasons for this Wednesday, in advance of the public release, with Mary Brophy Marcus (@BrophyMarcUSAT) of USA Today, for her story related to the study.

“To quote my 15 year-old-son, ‘Twitter is lame,'” says Lee Aase, manager of social media at Mayo Clinic. He says Facebook and texting may be satisfying teen chat needs.

“They’re so into text-messaging that that niche is already sort of filled for them,” he says.

Aase also says some teenagers may grow back into blogging as they hit adulthood: “Blogging has become a way to communicate with the world, about more meaningful issues, not just about communicating to friends.”

Read the full story, and get more details on the Pew site.

As I see it, the big thing that has changed since 2006, causing blogging to decline, is the immense popularity of Facebook, which was still pretty new back then. And with Facebook’s chat feature, combined with text messaging, most young people already have ways to do the short message communication with people who matter to them…their friends. There really isn’t much incentive for them to go to Twitter, because most of their friends aren’t there anyway; they’re all on Facebook. Or they can be reached via SMS.

It’s different for adults; many of us actually use our cell phones primarily for voice calls instead of text. And we see Twitter as a way to make connections with people who have common interests.

What do you think? Are there other reasons why teens don’t tweet?

Tweet for Proposals (TFP) on WordPress MU Hosting

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My good friend Lucien Engelen (@zorg20) tells the story of how he used Twitter to find someone able to develop an iPhone application for him in an extremely short time. He says it would have taken him weeks to do an RFP or ask one of his analysts to identify options, and by using Twitter he had the whole project completed (and the app in the iTunes store) within just a couple of weeks or so.

I’m taking a lesson from him, but in a different application, and doing my first TFP, or “Tweet for Proposals.”

Here’s the background:

Our Mayo Clinic blogs, including our Health Policy Blog, News Blog, Podcast Blog and Sharing Mayo Clinic, among others, have been hosted on WordPress.com until this point.

We started with WordPress.com because it was easy, fast, reliable and didn’t require us to dedicate IT resources and servers, and because it would eventually enable us to move to a self-hosted solution without losing Google juice. The URLs would all remain the same, but would be pointed to a different server.

I believe the time for our migration has come, and I would like to move our blogs from WordPress.com to a WordPress MU installation to create an easier growth path and also to give us more flexibility in plug-ins, widget embedding, etc.

Here’s what I think we need:

  1. Help setting up the WordPress MU platform.
  2. Help in migration from our existing WordPress.com blogs to the new platform, including mapping each of the URLs to the MU platform.
  3. Hosting and support that is rock solid and available 24/7. WordPress.com has been excellent in meeting traffic surges and has enabled us to focus on content instead of technical issues.

In essence, I think our ideal provider would have experience in migrating blogs from WordPress.com to the WordPress MU platform, and would currently be hosting several blogs on a WordPress MU installation. We’re not looking for a provider to do anything with content or comment moderation, but solely hosting and technical assistance, managing plug-ins, and otherwise enabling us to gain extended functionality as well as flexibility and scalability.

We could consider hosting on our own servers, and if you would want to propose that kind of model, we would be open to discussing. I would like to see, though, if we could get the 24/7 support from someone who is in the server business instead of expecting it from our IT staff.

I would appreciate it if you would pass this TFP on to anyone you think would be qualified, and I welcome any recommendations you have for suitable providers. Please leave them in the comments below. If you want more information or to discuss this off-line, send me a note here: aase (dot) lee (at) mayo (dot) edu.