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Category Archives: Personal
Under-promise. Over-deliver.
Listening again last night to Guy Kawasaki’s book, Enchantment: the Art of Changing Hearts, Minds and Actions, one of his tips on “How to Enchant Your Boss” was (and I’m paraphrasing because it was an audio book, so I’m not sure I got the quote exactly right): Under-promise and Over-deliver. Only make promises you are [...]
Also posted in Philosophy Tagged Apple, AT&T, Enchantment, Guy Kawasaki, iPhone, iPhone 4S 1 Comment
Customer service follies
It’s important not to write a blog post or Tweet in anger or frustration. Lots of people say you should count to 10 before you hit “publish” or send. I agree with this advice, and I took it in the case I’m about to share with you. In fact, in this case I counted to [...]
On Italy and Aletta
I’m in Baveno, Italy today and will be coming back to the U.S. tomorrow after my 8:30 a.m. presentation. As this video shows (and tells), this has been quite an eventful trip since I left Rochester, Minn. on Saturday morning: I’m about to go for dinner, and this time I’m fairly confident I won’t be [...]
Like a Whole NCAA Basketball Season in Five Days
That’s how I would describe this Adidas Super 64 tournament. In the first two days, the teams are in pools (as I described in this post), which is like the conference regular season. Those teams that do the best in the pools (or are in a Super Pool, the equivalent of one of the BCS [...]
Posted in Personal Tagged Adidas Super, basketball, Minnesota Fury, Minnesota Fury Gold Leave a comment
Customer Service Coda