Joining Patients in their Online Health Journeys

I’m in Atlanta this morning for the DTC Perspectives Hospital Marketing National conference, but I’m only going to be talking about marketing in a secondary sense.

My 45-minute talk is entitled “How Individuals Can Use Social Media to Advocate for their Own Health.”

Here are my slides:

For those interested in further interaction, please check out our Mayo Clinic Center for Social Media and Social Media Health Network (SMHN).

And if you’ve had visiting Australia on your “Bucket List” you may want to also consider our First International Healthcare and Social Media Summit in Brisbane, Sept. 1-2, 2015.

A Resourceful Recognition

Six years ago this month that I did a presentation called “The $4-a-month Online Newsroom (and other MacGyver tips)” in Chicago at a Ragan Communications conference.

I’m speaking today at the IABC Great Plains conference in Bismarck, ND at the invitation of Tracie Bettenhausen, who was in that Ragan audience back in 2009. More on that in a future post.

But for now, here’s a MacGyver-themed video some members of my team produced and showed at our Mayo Clinic Communications Division meeting last week, recognizing my 15-year anniversary at Mayo Clinic.

Thanks to Jason Pratt and Makala Johnson for leading the production, and to everyone who shared kind words.

Using Social Media to Enhance Outreach and Engagement for Latino Communities

I’m in Washington, D.C. today for the 19th Annual Conference of the National Hispanic Medical Association, where I was invited to represent Mayo Clinic on a Health Technology panel.

Daniel Turner-Lloveras, M.D. is the moderator, and my fellow panelists include

  • Victor Dominguez, M.D., Medical Director, Centers for Family Health Community Memorial Health System, Camarillo, CA
  • Russell Bennett, Vice President, Latino Health Solutions, United Healthcare, Cypress, CA
  • Antonio Linares, M.D., Regional Vice President, Medical Director, Anthem Blue Cross – Health and Wellness Solutions, Walnut Creek, CA

I’ve uploaded my slides to Slideshare.net and embedded them below. I would welcome your questions and comments.

Tweets have more Capitol Clout than Email

Before I began my career in health care, I worked for 14 years in political and government jobs at the local, state and national level. The last of those was as press secretary for former U.S. Rep. Gil Gutknecht. I had helped Gil set up his first Web site, but when I left in 2000 the Internet hadn’t yet gotten to be a big thing in politics. And social media platforms like Facebook and Twitter were nonexistent.

In the post-9/11 era and in the aftermath of the anthrax scare, email took over as the highest impact means for citizens to communicate with their members of Congress. This morning Gil passed along an interesting article indicating that social channels are having more impact than email campaigns. Here’s an excerpt:

Advocacy campaigns have relied heavily on email for more than two decades, but a recent survey shows that a handful of well-conceived comments on social media may be just as effective as thousands of emails.

In a poll of House and Senate offices by the Congressional Management Foundation, three quarters of senior staff said that between one and 30 comments on social media platforms like Facebook and Twitter were enough to grab their attention on an issue. Thirty-five percent said that fewer than 10 comments were enough.

“The contrast is shocking between Twitter volume and email volume,” CMF President and CEO Brad Fitch said.

The article, which was published just before the last election, goes on to explore some of the reasons for the higher relative impact of social compared with email.

Having worked in a congressional office, here’s what I think:

Even if an advocacy group can generate messages from several hundred constituents, those messages feel less authentic to the congressional staff than social posts do.

If I send my congressman an email, a staffer in his office reads it and will likely categorize it along with others in a report to the congressman. If I’m one of a handful of people sharing the same concern or idea, it’s not going to register.

But if mine is one of thousands, and the language of the messages are similar, it feels more like astroturf than grassroots.

An email message is the end, while a social post is a beginning. Organized campaigns can get constituents to send email messages, but those messages are invisible to the broader public.

But when you or I comment on Facebook or Twitter, we’re not just addressing our elected officials: we’re sharing sentiments with our friends and connections, too. Instead of going into the email black hole, the messages are out in the wild, and able to influence others.

Members of Congress pay attention to public opinion, but they can tell when activists are juicing the numbers.

So if you have something to say to your government officials, tweet it in your own words. It might encourage others to speak up. And over time, that can make an impact.

It’s not about flash mobs and splash. It’s about authentic involvement.