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Tag Archives: Apple
Under-promise. Over-deliver.
Listening again last night to Guy Kawasaki’s book, Enchantment: the Art of Changing Hearts, Minds and Actions, one of his tips on “How to Enchant Your Boss” was (and I’m paraphrasing because it was an audio book, so I’m not sure I got the quote exactly right): Under-promise and Over-deliver. Only make promises you are [...]
Posted in Personal, Philosophy Also tagged AT&T, Enchantment, Guy Kawasaki, iPhone, iPhone 4S 2 Comments
Customer service follies
It’s important not to write a blog post or Tweet in anger or frustration. Lots of people say you should count to 10 before you hit “publish” or send. I agree with this advice, and I took it in the case I’m about to share with you. In fact, in this case I counted to [...]
Chancellor’s Choice Award: iPhone 3G
This won’t be a surprise to anyone, but the first Chancellor’s Choice award, in the category of Smart Phones, goes to the Apple iPhone 3G. I formerly used a Blackberry (and liked it), but was blown away by the iPhone. And since at least one of the future Chancellor’s Choice winners is an iPhone application, I [...]
Posted in Productivity, Tools Also tagged Blackberry, Chancellor's Choice, Facebook, iPhone, iPhone 3G, ipod, SMUG Chancellor's Choice, wordpress 1 Comment
Apple Neutralizing Windows Advertising
I saw this great new Mac ad during the baseball playoffs last night, with Apple counter-punching on the Windows $300 million ad campaign: http://youtube.com/watch?v=MimCZikP8cY It was interesting that recent Windows ads used a PC look-alike to complain about stereotypes in the Mac ads.
Customer Service Coda