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Tag Archives: AT&T
Under-promise. Over-deliver.
Listening again last night to Guy Kawasaki’s book, Enchantment: the Art of Changing Hearts, Minds and Actions, one of his tips on “How to Enchant Your Boss” was (and I’m paraphrasing because it was an audio book, so I’m not sure I got the quote exactly right): Under-promise and Over-deliver. Only make promises you are [...]
Posted in Personal, Philosophy Also tagged Apple, Enchantment, Guy Kawasaki, iPhone, iPhone 4S 1 Comment
Customer service follies
It’s important not to write a blog post or Tweet in anger or frustration. Lots of people say you should count to 10 before you hit “publish” or send. I agree with this advice, and I took it in the case I’m about to share with you. In fact, in this case I counted to [...]
Are Facebook, YouTube and Twitter Really Free?
Some Tweeters have taken issue with a slide I typically include in most of my presentations. It says: Total cost for Mayo Clinic YouTube, Facebook and Twitter: $0.00 They protest that it’s inaccurate, maybe even misleading to say “total cost” and that it should instead say “Barrier to Entry” or “Cost to Start.” “What about [...]
Posted in Social Media Also tagged Facebook, Fax, Lee Aase, Pitney Bowes, SMUG, Social Media, Twitter, YouTube 9 Comments
Customer Service Coda