Tag Archives: iPhone 4S

Under-promise. Over-deliver.

By Lee Aase | Published: October 28, 2011
Listening again last night to Guy Kawasaki’s book, Enchantment: the Art of Changing Hearts, Minds and Actions, one of his tips on “How to Enchant Your Boss” was (and I’m paraphrasing because it was an audio book, so I’m not sure I got the quote exactly right): Under-promise and Over-deliver. Only make promises you are [...]
Posted in Personal, Philosophy | Also tagged , , , , | 2 Comments

Customer service follies

By Lee Aase | Published: October 22, 2011
It’s important not to write a blog post or Tweet in anger or frustration. Lots of people say you should count to 10 before you hit “publish” or send. I agree with this advice, and I took it in the case I’m about to share with you. In fact, in this case I counted to [...]
Posted in Personal | Also tagged , , | 7 Comments

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