Personal and Professional Personas in Social Networks

In the Facebook 210 course I describe a way to use Facebook’s Friend lists to create a “work-safe” profile that is less likely to cause professional problems, when that high school classmate or college buddy tags you in a questionable photo or writes on your wall. This led to a thoughtful comment from Erik Giberti:

I’ve sent you a friend request and of course your on my limited profile. I find this discussion interesting because there’s a fine line between having a personal persona and a professional persona. I go back and forth on this idea, but I believe that they are really one in the same. The way I am at work is often reflected by the way I am when I’m not at work and vice versa. The reality is, many folks create an artificial “professional” persona that masks who they are in the “real world”. It has been my experience that employers and co-workers can usually tease out trends in your real life personality and spot the fake portions of the professional persona. What’s left is really something closer to your personal persona. So why not just present that first and save everyone the time?

I think Erik has a good point, and personally I don’t have a problem with anyone seeing my whole profile. My life is an open book. And I think the ethic of transparency we are coming to expect from corporations also has some implications for personal life. In fact, that’s why I like Facebook as opposed to MySpace or Second Life. In Facebook people almost always go by the name their parents gave them; in MySpace that’s not necessarily so, and in Second Life you are represented by an avatar and aren’t allowed to use your real name. (I did recently try Second Life, I think my name is Allen Atlass.)

On the other hand, even aside from the potentially problematic posts and tags from others, many people put their religious beliefs and political leanings on their Facebook profiles, and many businesses want to keep politics and religion out of the workplace. You don’t typically put that information on your business card.

LinkedIn doesn’t have anything in its personal profiles that would indicate religious or political persuasion, unless of course you have worked vocationally in religious or political pursuits. For Facebook to be an effective business alternative to LinkedIn (I use both Facebook and LinkedIn, but Facebook to a much greater extent), it needs to duplicate this functionality.

That was the point of Facebook 210 and the subsequent SMUG Research Project; creating an example of how you can avoid broadcasting this personal information to co-workers, customers or clients, but yet share it with your non-work friends.

SMUG students who read my post on religious podcasting have a window to my theological beliefs, and because of my previous career information (which is available on both my LinkedIn and Facebook profiles), they would correctly infer my political sympathies. (Hint: I don’t have a direct psychological stake in the outcome of tomorrow’s Pennsylvania contest between Sen. Clinton and Sen. Obama.) Which leads me to reiterate that the views expressed on this blog are mine, not those of my employer.

So Erik is right to a point; maintaining a sanitized professional persona may not be consistent with the ethic of transparency. One might even call it a matter of integrity in the literal sense. Integrity means being a single person, not having a compartmentalized life. If you’re maintaining a professional profile on LinkedIn and a personal one on Facebook, with completely different friends, you’re already creating this division. Facebook 210 just tells you how to create that separation on a single platform.

I think the key to what Erik says is that a professional persona shouldn’t “mask” who you are in real life. But there’s a difference between hiding information about yourself and not actively promoting things that might be stumbling blocks for some acquaintances.

What do you think?

Facebook 210: Professional Profile, Personal Privacy

Note: This post is part of the Facebook curriculum at Social Media University, Global.

I have written previously that the ability to segregate personal and professional friends in Facebook will be essential to its growth into the all-purpose social and business networking platform. I also said this separation was logically required if Facebook is to accomplish its goal of accurately representing real-world relationships in the online environment. The reality is not all friends are the same.

Facebook made some progress toward this goal in December when it introduced Friend Lists, which enable users to group friends according to common characteristics. So, for example, here’s my list of Friend Lists:

But that only accomplished half of the goal: grouping is great, but the real need was to have different privacy settings that enable users to fully engage in Facebook personally and professionally without worrying about their work colleagues or customers getting “too much information” about their past or present extracurricular activities. What if a high school friend writes on your Wall and calls you by a nickname you’ve tried to put in your past? Or a college buddy tags you in a picture that you now find embarassing? The only solution was a single limited profile.

About a month or so ago, Facebook took the next step by enabling users to specify different privacy settings for particular groups or individuals. At the time, however, some users said the settings were hard to figure out. And I was busy at the time with launching a new work-related blog, so I didn’t have time to work with it.

Now that I’ve explored the privacy settings, I have to say Facebook has done a good job with implementation, and I’ve developed this 200-level course for Social Media University, Global students. The slideshow below includes an audio track, in which I describe:

  1. The societal trends that support development of a unified personal/professional networking platform
  2. The barriers to adoption of such a platform
  3. How Facebook has addressed the potential concerns
  4. How I have implemented these privacy controls to create an all-purpose networking site on Facebook, including the rationale for which portions I have made off-limits to professional friends.

Homework Assignments:

  1. Join Facebook if you haven’t already done so, and enroll in SMUG by joining this group.
  2. Add me as a friend. I will add you to my “Blog Friends” list, which has the same privacy settings as my “Professional Friends” list.
  3. Create your own “Professional Friends” or “SMUG Friends” list in Facebook, and adjust your Privacy settings either according to what I’ve done, or in a way that makes sense to you. Add me to that list.
  4. Send me an e-mail message when you’re created that list and adjusted your privacy settings, and I will reply and send you a screen shot of your Professional profile in Facebook.

In this way, Facebook can be both your souped-up Rolodex (and the way you represent your personal brand on the Internet), while still allowing you to make personal, non-professional connections. LinkedIN, by contrast, only allows one kind of connection: professional.

What do you think? How would you adjust your privacy settings for professional networking in Facebook? Are there still elements in Facebook you would like to be able to make off-limits to professional colleagues and customers?

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Social Media Strategy

Our presenters for the session on “How to Craft a Powerful, Cost-Effective Social Media Strategy” are Sally Falkow from Expansion Plus and Brian Solis from Future Works PR. This is a standing-room-only session.

I had seen this quote before, but apparently it came from Jay Rosen: “We are the people formerly known as the audience.”

Social Media Marketing is the use of the social tools to interact with people, but it is not about technology. It is sociology. It’s about being able to create content and interact with people.

Continue reading “Social Media Strategy”

Bulldog Reporter on Facebook, Twitter

I’m attending the Bulldog Reporter Media Relations 2008 Summit at the Westin St. Francis in San Francisco today and tomorrow, and tomorrow I will be part of a panel about using Facebook, LinkedIn and other social networks. Our focus is particularly on media relations applications, but I’m sure that some of our participants will be relatively new to social networking sites, so we’ll touch on some other uses for social networking sites, too.

Thanks to Critical Mention, I believe we will have wireless internet in the meeting rooms, so I’ll be live blogging as many of the sessions as I can.

One way I like to do this at conferences is by setting up Facebook groups, so attendees can experience social networking first hand, without leaping in and setting up a brand “fan” page. So I’ve set up a Bulldog Reporter Media Relations Summit 2008 Facebook group. This will be an opportunity for attendees and exhibitors to continue their networking after the summit is over.

I’m less experienced a live-Tweeting through Twitter, but will be using the hash tag #mr2008 for my Tweets. For more information on hash tags, see this fan wiki. I also understand I can get live updates from other Tweeters by using track mr2008 (provided any others use that same tag.) If I find out that others are live blogging or Tweeting and using other tags, I’ll post those, too.

The conference agenda looks great, with continental breakfast starting in about five minutes. Time to grab some coffee!

Media Relations 2008

I’m heading back to San Francisco tomorrow, for the second time this year. I’ll be attending Bulldog Reporter’s Media Relations 2008 conference. Here’s the schedule, which looks really interesting. I’m part of a panel on Tuesday called “Getting Personal:Telling your Story in Social Media: Facebook, LinkedIn and More.”

Seems kind of weird to have two colons in a program title. Is that even allowable in English?

I hope to be liveblogging many of the sessions, wireless access permitting. I’m particularly looking forward to:

  • Keynotes by Robert Scoble, Charlie Rose and Duncan Wardle (from Disney theme parks)
  • Katie Paine’s session on measuring online media impact
  • Other technology, new media, social media sessions
  • Mike Moran from IBM’s address called “Doing it wrong quickly: What corporations need from PR in Today’s Transforming Marketplace” also looks provocative.

I’ll be sharing highlights here.