PR Measurement Summit

PR Measurement Summit

The Institute for Public Relations holds its 5th Annual Summit on Measurement this week in Portsmouth, NH. I’m speaking on Friday morning, but before that I look forward to attending sessions including:

  • An Integrated Approach to Communication Measurement
  • How One Company Uses Measurement in Reputation Tracking (and that “One Company” just happens to be Microsoft)
  • How to Measure the Impact of Blogs and Other Consumer-Generated Media
  • What Price Reputation? And the Importance of Measuring It
  • Measuring Communication Effectiveness in the US Military

My presentation is entitled, “Challenges of Communication Measurement in the Not-for-Profit Sector.” Angie Jeffrey, Vice President Editorial Research for VMS, is my co-presenter.

I met Dr. Don Wright, who is the Director of Institute for Public Relations Forums, at the Arthur W. Page Society Annual Conference last month, where he received an award for his leadership in serving the PR profession. It looks like he’s put together a great program, and I look forward to participating. And I hope I will be able to blog many of the sessions, as Walter Jennings did so ably at the Page conference.

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12-Step Social Media Program for PR Pros

NOTE: With the founding of Social Media University, Global (SMUG), this post has been incorporated into the curriculum as Social Media 101. Click the link above to learn more.

The Arthur W. Page Society annual conference this week was certainly eye-opening for me. I wrote here about how much I was anticipating this conference, and if anything it exceeded my expectations.

The feedback on our social media panel was positive, too, and it’s been great having several of the Page members “friend” me in Facebook and also join the Page Society group.

One thing I said during our panel was that

for communications professionals, being unfamiliar with social media tools borders on malpractice.

Think about it: Technorati tracks about 100 million non-spam blogs, and MySpace has more than 100 million active users. That’s also roughly the number of video streams served by YouTube each day. And Facebook, with 41 million members, has added a million a week, every week this year. This is mainstream activity in our society for ordinary people; we who communicate for a living on behalf of our organizations certainly need to understand the implications of these media. Far from “costing our employers dear” by involvement in Facebook, we actually cost them much more if we don’t know about all of the new means of communicating; not just “getting our message out” but actually engaging in conversations with customers, suppliers and employees.

Please note that you can take every one of these steps without spending a dime and without involving your IT department. Procrastination is your chief enemy. Take one step each day (starting by reading the rest of this post as step 1), and within two weeks you will have a good preliminary familiarity with social media. Then you’ll be able to start thinking creatively about how social media can be used on behalf of your company or clients. And you’ll be aware of how those with agendas contrary to your organization’s may be using social media.

So, with apologies to 12-step programs in which people have banded together to battle addictions, here is my 12-step social media program public relations professionals can join.

  1. Admit that you have a problem. See above. Unfamiliarity with social media is a serious gap for PR professionals.
  2. Browse some blogs, both to get a feel for the blog culture and to learn how blogs work. This backgrounder in Wikipedia will be helpful. As for blogs you should explore, any of those listed in my blogroll (at right) are good places to start.
  3. Check out TheNewPR/Wiki. This is a great resource for white papers, lists of CEO blogs, sample corporate blogging policies, blog directories, business podcast listings, and much more.
  4. Go watch three “Plain English” videos: RSS in Plain English, Wikis in Plain English and Social Networking in Plain English. These will be among the best few minutes you’ll invest in your social media education.
  5. Get an RSS reader/aggregator. If you use Safari for Macintosh or Internet Explorer 7 for Windows, you have an RSS reader built into your browser already. Google Reader is a great free online RSS aggregator. If you have a laptop and would like to be able to read your feeds when you’re not connected to the Net (like when you’re on the bus), you might want to get a standalone reader like NetNewswire (Mac) or NewsGator (Windows), or one of the Attensa products (they’re free).
  6. Subscribe to some blogs. You can subscribe to mine here, or as you are checking out others, look for the RSS or XML links, or for the universal feed logo.
  7. Get a free Gmail or Yahoo! email account. You’re about to start actively engaging in social media as you follow the next steps in the AAse program, and using a non-work email for blogging and commenting is a good practice.
  8. Over 90 percent of blog readers are “lurkers” and aren’t contributing to the conversation. That’s fine, but your next step is to comment in some blogs. If you find the information on a blog post helpful, say so in the comments. If you don’t understand something or have questions, ask them in the comments.
  9. Get a Facebook account and a MySpace profile. I’ve devoted a whole section of this blog to business-related uses for Facebook. I expect I will be writing a bunch more in the future. If you subscribe to my blog by RSS you’ll get these sent directly to your reader automatically. Or if you follow me on Twitter (see below) you’ll get more cryptic alerts. If you friend me, you’ll see some of the Facebook groups I’ve joined, or if you join my Professional Contacts group we can have conversations about social media within Facebook, and I can use that group to send special alerts to you through the Message All Members function. Once you’re in Facebook, spend some time exploring applications. Find high school and college classmates. Upload some photos and videos, and tag yourself and some friends in them. Then watch your News Feed and your mini-feed, and begin to see some of the networking power. I much prefer Facebook over MySpace, but I still need to spend some time with MySpace because so many other people do. It’s too big to ignore. And especially if you work for a company that needs to reach a younger demographic, it’s too big for you to ignore, too. Explore a variety of social networking sites like this so you understand their similarities and differences.
  10. As Sylvester’s prey would say, “Twy Twitter.” Twitter is a micro-blogging tool that lets you follow the actions of others and lets them follow you. Posts are limited to 140 characters. You can get alerts on your cell phone by text message, through your Twitter home page, or both. And you can send “Tweets” by cell phone, too. Here’s my Twitter account. As I’ve said previously, Twitter could be a great way to activate a crisis communications group.
  11. Share videos and photos with the broader world. YouTube and Flickr are the market leaders in these areas. In Facebook you can share photos and video with just your friends. YouTube and Flickr make it possible for anyone to access and share these digital resources.
  12. Get your own blog. WordPress.com is free. So is Blogger. I prefer the former, and use it for this blog. One of the main benefits of WordPress is the Akismet spam protection; I’ve been protected from more than 18,000 spam comments in the last year. You can incorporate your YouTube videos (as well as others you find interesting) in your blog, and likewise can embed photos, like this one of my family at my in-laws’ 50th anniversary:

12-step social media program

And in WordPress.com you can make your blog private if you want, and not available for search engines or even visible without your permission. So you can experiment without worrying about other people seeing your blog, if you just want to explore.

But if you follow step 12 and create a public blog you will be doing the social media equivalent of the 12th step of Alcoholics Anonymous:

Having had a spiritual awakening as the result of these steps, we tried to carry this message to alcoholics, and to practice these principles in all our affairs.

I’m not promising spiritual awakening as a result of getting involved in social media, although here’s a blog with spiritual awakening potential. But as you learn about social media and its implications for PR and corporate communications, engagement in the discussion through your blog, or by inviting your co-workers to join social networking sites like Facebook, is a way to”carry this message” about social media to other professional communicators. As the cutesy cliché puts it, this is how you can “pay it forward.”
Members of addiction-fighting 12-step programs find it necessary to meet regularly to support, encourage and challenge each other to stay sober. By following the 12 steps of the AAse Social Media Program for PR Pros you will have this built-in support network for continued learning and growth.

But you may find you need a new kind of 12-step group to help with your Facebook addiction.

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Blogs for PR Clip Reporting

Blogs for PR Clip Reporting

My previous post may have seemed a little off-topic, because it was essentially a recap of some coverage of a news release, with links to several of the stories. In reality, it was a concrete example of this PR tip, how you can use blogs for PR clip reporting. This is another way you can use social media tools to accomplish business objectives more effectively than through last-generation tools like email.

In my work with the National Media Relations and New Media team at Mayo Clinic, we regularly distribute news releases about findings of Mayo Clinic’s researchers as they appear in peer-reviewed scientific journals. Examples of these are general medical journals like Journal of the American Medical Association, New England Journal of Medicine or Mayo Clinic Proceedings, basic science-oriented journals like Science, PNAS or Nature or others that are devoted to a particular medical specialty such as Circulation or Journal of the American College of Cardiology.

When we do a news release like this one on ovary removal and its correlation with an increased risk of dementia, we want to report results on the news coverage to the physicians and researchers involved, and to leaders of their department and staff members in our Department of Public Affairs.

Typically, if the story involves one major broadcast network or a newspaper like USA Today or the New York Times, we can just send an email with the link to the story. In this case, because of the extent of coverage, that would have been unwieldy.
When we get extraordinary response, we’re starting to use a blog on our intranet to communicate with our key internal groups. We can have links to some of the key stories, and can compile them all in one place to make it convenient for people who are interested to get a feel for the nature and extent of coverage. It also gives them a single link to a blog post that they can copy and paste into an email message to share with colleagues.

We have some key external groups we want to keep informed about the news, too. Unfortunately, because they don’t have access behind our IT firewall, they can’t get to our internal blog. So, here’s an external version of what we placed on our internal blog, which highlights some of the exceptional news coverage Dr. Walter Rocca’s study in Neurology received.

A blog is not an efficient way to produce a comprehensive PR clip report; other services are better for that. And it only works for summarizing on-line coverage. But to quickly do a “show and tell” report, sifting through and identifying key coverage and adding commentary and context, a blog is hard to beat. For this time I just assembled the highlights in my personal blog; we may want to consider developing an external blog for this purpose. It wouldn’t be hard, or expensive, to do.

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Top 10 Facebook Business Uses

Top 10 Facebook Business Uses
Over the last couple of weeks, I have done several posts relating to Facebook and how businesses and organizations can take advantage of its easy community-building and networking capabilities. Not to mention that it’s free.

Here’s a synopsis of the highlights (so far), with links to the posts with fuller discussion. I started to do a top 10, but then realized I’ve done a dozen. No extra charge for the last two.

  1. Crisis management – creating “dark” sites in Facebook (or on a WordPress.com blog) that can go live quickly to communicate effectively with affected constituencies. Communicate meaning two-way conversations.
  2. Limited profiles – how to set a division between what you reveal to close friends and family vs. business and professional networks.
  3. How Facebook makes everyone a “connector” and why Facebook has reached a Tipping Point
  4. Facebook vs. “White Label” social networking software, and why and when organizations should consider each.
  5. A case study of a group spontaneously formed in Facebook surrounding the I-35W bridge collapse in Minneapolis.
  6. How Facebook can put the “relations” back into Media Relations
  7. Examples of organizations with Facebook groups, official and otherwise
  8. Why organizations should get in on the Facebook groups land rush
  9. A vision for how Facebook could become a “Cheers” for industry-specific journalist and newsmaker interactions (which is related to the “putting relations into media relations” post.)
  10. And another related post, Toward a Medical News community
  11. The Facebook/social networking session at the Frost & Sullivan MindXChange
  12. The WordPress.com application for the Facebook platform, which ties what I put on this blog into my Facebook profile (and you can “friend me” here)
  13. To make it a Baker’s Dozen, here’s one more, my initial thoughts as I started this Facebook trek.

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“Cheers” for Medical News

Cheers medical news

Imagine a medical news community where journalists aren’t bombarded with irrelevant story pitches. Where they don’t receive the dreaded “Did you get my email?” phone follow-ups from PR practitioners. Where journalists have quick and easy access to sources they trust. Where public information officers and PR staff understand each other’s needs and interests, and come together in a common space of mutual respect. “Where everybody knows your name…
“People say I’m a dreamer, but I’m not the only one…”

Well, I am the only one right now, but I’m dreaming that might change. In an earlier post, I mentioned that I had created a new group in Facebook for Health & Medical Journalists and PIOs. But having listened to part of Made to Stick (highly recommended; my review is forthcoming), I was compelled to change the group’s name to: “Cheers” for Medical News.

Journalists have the Association of Health Care Journalists. PIOs have PIONet through Newswise. These are fine organizations, but they have their limits. Though journalists can be collegial, they naturally compete with each other to get the story first. Likewise PIOs and PR practitioners have an interest in pitching their stories and getting their subject experts featured.

“Cheers” could be the place where individuals from both groups come together to meet. Sometimes it would be a public conversation, much as the ones Norm and Cliff had when they left their bean-counting duties and their appointed postal rounds. Other times journalists working on enterprise stories, and PIOs “pitching” ideas, would be like the countless, nameless others on the show having private conversations at the side tables and in the anteroom.

Journalists are exploring how they can use Facebook, and a group called “Journalists and Facebook” has grown to over 900 members in about a week. Here’s the story behind it. With 31 million members, and growing 1.2 million per week, Facebook has both critical mass and privacy flexibility that could make it a Commons for medical news.

I believe the “Cheers” for Medical News group in Facebook could bridge the gap between news media and public relations by creating a community of mutual respect and trust.To join the group, a person would need to be approved by an administrator, either as a medical center PIO or a journalist. ( I’m looking for other administrators to help approve new members, by the way.)
medical news facebook

When a big story is breaking, a discussion of angles and sources could take place out in the open on the discussion board, “around the bar” in the Cheers metaphor. Everyone could chime in. If a reporter is enterprising a story, on the other hand, she might send a private message to PIOs at certain institutions asking for sources.

Likewise, a PIO with an embargoed news release could send a notification and link to the release through Facebook (although EurekAlert works fine for this right now), or could pitch an exclusive to a particular producer or reporter through a Facebook message.

Messages would come by email. If you think someone is spamming you with irrelevant pitches, you could block his messages through your Facebook privacy settings. People who continually behave badly could be banished from the group. The result is you could reclaim the value of email; you would know the messages you get through your Facebook groups and friends would be worthwhile.

Journalists are legitimately frustrated that they are overwhelmed with story pitches from people who don’t take the time to know their beats or what kinds of stories interest them.

Media list companies exist to build distribution and pitching lists for news releases, and often hype their services with phrases like, “We’ll show you how to score big coverage…” as if media relations was some kind of predatory dating game, and we were a bunch of Sam Malones.

facebook medical news journalism
Through the web 2.0 service Facebook, people in the health and medical news community can set a higher standard. PIOs and journalists need each other and have mutual interests that could be achieved by coming together in one place:

  • Journalists who are part of the Cheers commons could also establish their own secret Facebook groups, and could send source queries just to those individuals, quickly and easily. By putting their beats, interests and how they prefer to receive story pitches in their Facebook profiles, they would get more worthwhile story ideas from PIOs.
  • Academic centers could put their news release distribution lists in Facebook, in a similar secret list. They could even distribute embargoed releases this way, and would be sure that only credentialed journalists would have access. If someone broke an embargo, they could be removed from the list. And unlike PR Newswire and other services, distribution through Facebook would be free. It’s Wikinomics at work.

ProfNet is a good service that enables journalists to cast a wide net, to send out an All Points Bulletin in the search for sources. Facebook would be a way to create more helpful, meaningful relationships.

I know about meaningful relationships formed through Facebook; my daughter met her husband there. They were both in college in Wisconsin, and he was searching for people with an interest in Theology. They met in December 2005, and I walked Rachel down the aisle on December 30, 2006.

We’re not talking anything that meaningful with our version of Cheers. But if there’s interest, we could create a digital health journalism “watering hole,” which would, I think, be a worthwhile thing.

What do you think?

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