ALI Conference: Wrap-Up

Key learnings mentioned by people who attended:

Podcasting needs to be episodic.

Blogging isn’t just corporate messaging. It needs to have a human perspective.

Time commitment for blogging can be significant, but it depends. Blogs are a new tool for CEOs that can be better in some respects than other tools…so it may mean less time spent in other areas.

Moderation for a blog will make it easier to get these launched. It will keep out the spammers, and also give some comfort to those who are resistant.

Wikis for policy development, an internal LinkedIn and Whirlpool’s interview format for podcasts were interesting to Lara from Charles Schwab.

Jen mentioned Twiki as a good resource for Wiki implementation.

Blogging as a damage control tool was a revelation for one participant, because of the openness and transparency.

If you are considering getting into the blogosphere, start by reading blogs, subscribing to feeds, commenting on other blogs and then start your own.

Blogging – Beyond the Hype

Jason Cieslak and Inesa Figueroa from Siegel+Gale gave the final presentation, in which they sorted through the hype about blogging and other highly hyped technology trends.

Inesa says it’s difficult for corporations to exploit the phenomenal growth of blogs. The linking structure of blogs and that sub-culture doesn’t fit with the typical corporate culture.

Corporations aren’t super nimble. “If you aren’t updating your blog all the time, you don’t have a blog. You have a web site.” They also have legal and prudential obligations to consider.

Religious, political and social affiliations drive a lot of the growth in blogs. People blog because they get excited about a topic (like religion and politics) and controversial issues, which isn’t the kind of environment in which broad-based corporations want to become entangled.

She questions whether bloggers are going to think it’s still cool to blog once the corporations get into it. I think the answer to that is “Absolutely!” They won’t necessarily interact with the corporate blogs, but people are still going to want to express themselves and group into their own sub-cultures.

She says Dell’s blog doesn’t really capitalize on the medium. The publishing and approval processes are really cumbersome for a corporation. The lack of transparency also is an issue, as with the Edelman/Wal-Mart controversy.

She cites GM and the blog post about the letter the NY Times refused to publish as a good example of good use of blogging, and IBM is another best-practice organization, as we heard yesterday.

Being part of the blogosphere is about contributing to other people’s blogs, not just having your own. And it’s possible to be engaged in the conversation even without a blog of your own.

If you’re going to blog, you need to have a strategy. How does it meet an institutional objective? One might be dealing with issues or crises.

Jason says his company works with Yahoo, which has 500 million users, while a billion wireless phones will be sold worldwide. Companies like Yahoo are working to port their applications and rich media to mobile devices, including cell phones.

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Edelman Disclosure of More Fake Wal-Mart Blogs

Shel Holtz mentioned this morning (and has blogged about) the disclosure of more fake blogs produced by Edelman for Wal-Mart. His closing comment:

I applaud Edelman for introducing transparency to these blogs (yes, of course, they should have featured such transparency from the get-go) while simultaneously questioning the wisdom of PR agency account members speaking for a client. I was just listening to Inside PR on my way home from an assignment last night. Terry Fallis and David Jones zeroed in on this very topic and both agreed that it is inappropriate for agency reps to act as spokespersons on the client’s behalf. Does a blog change that dynamic or is it no different than getting up and speaking for the client at a press conference?

I think the key difference is when a blog represents itself as being just “average people” instead of paid representatives. But I agree that Edelman was smart to reveal this now instead of waiting for one of the Wal-Mart opponent groups to dig it up (which would lead to Digging, too.)

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Southwest Airlines: Nuts about Blogging

Shel introduced Southwest Airlines as a “best practice” company when it comes to blogging, and Paula Berg’s presentation was a really helpful example of an official externally facing corporate blog. The blog has been an excellent way of getting feedback from customers (on the non-assigned seating policy, for instance.) Better than a focus group.

This does take time, however. The blog is moderated to screen out vulgar and obscene content, for Spam, and also they don’t allow customer service issues comments, because those issues are handled individually and receive an individual response. They have 20 bloggers who do two posts a month, and they have a day-long approval/editing process. Legal doesn’t review anything, but Paula does a report to management every week.

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My Lunch Meeting Yesterday

To show just how simple and easy it is to post to a blog, I’m doing this one in the middle of my presentation at the ALI Conference in San Francisco.

I had planned to connect with Tom Grams of TVGrams Digital Media when I came to San Francisco. Tom has an extensive background in cable TV, including launch of the Discovery Channel and several others. He’s a pro who understands the cable industry and has connections, so he is consulting with various organizations on how they can best use video.

Now he’s working primarily on non-linear video channels. A linear channel is one like ESPN or The Weather Channel that feeds a continuous stream of content. Sirius and XM satellite radio are other examples of linear models of content delivery, in the audio realm.

Here’s an example of including an image from the web.

ESPN

The problem with linear channels is the demand for content is insatiable. When a channel is 24/7, the amount of content needed is immense.

The other reality is that to have a channel like that on a cable system or even on a satellite radio or TV system, you need to have a minimum critical mass of viewers or listeners in order to be economically viable. A few hundred or a few thousand viewers can’t pay for the “shelf space.”

With non-linear delivery methods, such as podcasts, vlogs, blogs, broadband video channels or cable VOD (video on demand), a smaller niche audience is OK. And instead of dumbing down the content to reach a mass audience, it’s actually better to be more technical, because the people seeking out this content have an interest.

Now in a gratuitous use of video for no particular purpose (except to show how easy it is), I will incorporate a video segment from our lunch that I uploaded to YouTube earlier in this presentation.

[youtube=http://www.youtube.com/watch?v=t7ngwjpF4Jw]