Customer Service Coda

The final chapter in my iPhone 4S saga, which I had detailed here and here, came today in the form of an auto-generated email from AT&T (click to enlarge):

I had wondered when AT&T would have told me about my canceled order.

Turns out it would have been today, three weeks after my original order and at least a full week after the cancellation occurred.

And two days after I received my iPhone from Apple, five days after having ordered it.

Further confirmation that switching to order directly from Apple was a really good decision.

Be Sociable, Share!

Author: Lee Aase

Married father of six and grandfather of seven, and the Chancellor of SMUG - Social Media University, Global. By day I'm the Director of the Mayo Clinic Social Media Network. Whatever I say here is my personal opinion, and doesn't reflect the positions of my employer.

3 thoughts on “Customer Service Coda”

Leave a Reply

Your email address will not be published. Required fields are marked *