Customer Service Coda

By Lee Aase | Published: October 29, 2011

The final chapter in my iPhone 4S saga, which I had detailed here and here, came today in the form of an auto-generated email from AT&T (click to enlarge):

I had wondered when AT&T would have told me about my canceled order.

Turns out it would have been today, three weeks after my original order and at least a full week after the cancellation occurred.

And two days after I received my iPhone from Apple, five days after having ordered it.

Further confirmation that switching to order directly from Apple was a really good decision.

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3 Comments

  1. Meredith Gould
    Posted October 29, 2011 at 8:55 pm | Permalink

    Did they at least apologize for the inconvenience?

    Reply
    • Lee Aase
      Posted October 29, 2011 at 10:21 pm | Permalink

      It was an auto-generated email, so the sincerity would have been even less than the scripted customer service phone messages. No apology.

      Reply
  2. Jeff Stevens
    Posted October 31, 2011 at 8:04 am | Permalink

    Ha ha, “Premier Team”…

    Reply

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